Complaints procedure

Milburns Commercial are committed to providing a high-quality service to all our clients. When something goes wrong, we need to know about it and deal with it efficiently to help us improve the quality of our service and maintain our reputation.

We ask that complaints are made in writing and are sent to the consultant which has been dealing with your matter. Upon receipt, the complaint will then be investigated and a response with our findings will be given within 7 days. If the complainant is still dissatisfied, a request for a review of the complaint can be made and addressed to a Director.

The Director will then review the complaint response and write to the complainant with a respond within 14 days of the request being made.